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      • WindSeeker
    • Family Rides >
      • Cadillac Cars
      • Cedar Point and Lake Erie Railroad
      • Dodgem
      • Giant Wheel
      • Lake Erie Eagles
      • Matterhorn
      • Midway Carrousel
      • Monster
      • Ocean Motion
      • Scrambler
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      • Snake River Expedition
      • Super Himalaya
      • Tiki Twirl
      • Troika
      • Wave Swinger
    • Children's Areas >
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        • 4X4's
        • Dune Buggies
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      • Planet Snoopy >
        • Flying Ace Balloon Race
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      • Camp Snoopy >
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    • Water Parks >
      • Castaway Bay Indoor Waterpark >
        • Cargo Crossings
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        • Tropical Tube Slides
      • Cedar Point Shores >
        • Breakwater Bay
        • Cedar Creek
        • Crosscurrent
        • Great Lakes Cove
        • Lake Erie Nor'eastern
        • Lakeslide Landing
        • Lemmy's Lagoon
        • Lilly Pad Walk
        • Perch Plunge
        • Point Plummet
        • Portside Plunge
        • Riptide Raceway
        • Runaway Rapids
        • SplasH20
        • Storm Surge
        • The Sandlot
        • Waterin' Hole
        • Wild Walleye
        • Mufflehead's Pool & Bar
  • Shows
    • BackBeat Patio Stage
    • Bluegrass Jamboree
    • Camp Snoopy Theatre
    • Celebration Showplace >
      • Vertical Impact
      • Peanuts Perfect Day
      • Peanuts Celebration at the Point
      • Luminosity 2012
    • Jack Aldrich Theatre >
      • Beach Blanket Beagle
      • Lights Camera Action
      • Bandstand USA
    • Red Garter Saloon >
      • Totally Live- This Country Rocks
    • Lusty Lil's Palace Theatre >
      • Lusty Lil's French Revue
      • Lusty Lil’s Wild West Revue
      • Lusty Lill's Revue
    • Planet Snoopy Gazebo
  • Shops
    • Airbrushed Apparel
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    • Fort Sandusky Mining Company
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    • Hitchin' Post
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    • Kaman's Art Shoppes
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    • Pagoda Gift Shop
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    • Photo Memories
    • Point Plaza
    • Rental Center
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    • Sign Maker
    • Snoopy Boutique
    • Speed Freaks
    • Speed Zone
    • Sweet Spot
    • The Button Shop
    • Thunder Canyon Dry Goods
    • Valravn Gifts
  • POI
    • Addington Grist Mill
    • Celebration Plaza
    • Forbidden Frontier on Adventure Island >
      • HighGround
    • Frontier Trail >
      • Frontier Jail
      • Pony Rides
      • Stocks
      • The Barnyard
    • Twin Arrow Acres
  • Foods
    • Auntie Anne's
    • BackBeatQue
    • Chick-fil-A
    • Chickie's & Pete's
    • Cinnabon / Auntie Ann's
    • Coasters Drive-In
    • Coca-Cola Fountain & Floats
    • Coca-Cola Freestyle Cafe
    • Coca-Cola Marketplace
    • Coca-Cola Refrsh Station
    • CP Juice Company
    • Custard Creamery
    • Dive In
    • Dragon's Inn
    • French Quarter Confections
    • Happy Friar
    • Hot Potato
    • Hugo's Italian Kitchen
    • Johnny Rockets
    • Lakeside Express
    • Last Chance Saloon
    • Mac Shack
    • Melt Bar & Grilled
    • Miss Keat’s Smokehouse
    • Number 3 Engine Company
    • Panda Express
    • Pretzel Fillers
    • Provisions
    • Round Up
    • Senor Vargas Walking Tacos
    • Sidewinder Sue’s
    • Sky Ride Refreshments
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    • Park History
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      • Jumbo Jet
      • Frontier Lift
      • Avalanche Run
      • Mill Race
      • Kid Arthur's Court
      • Chaos
      • Demon Drop
      • Paddlewheel Excurcions
      • WildCat
      • Disaster Transport
      • Space Sprial
      • Gemini's Children's Area >
        • Bumper Boats
        • Frog Hopper
        • Jr. Gemini
        • Rock Spin and Turn 1979-2013
        • Space Age 1979-2013
      • Lolli Swing
      • Old Timers
      • Hot Rods
      • Mantis
      • Turnpike Cars
      • Sir Rub a Dub's Tub
      • Challenge Park >
        • Challenge Golf
        • Challenge Racing
        • Rip Cord
        • Sky Scrapper
      • Shoot The Rapids
      • Soak City >
        • Adventure Cove
        • Breakers Bay Wave Pool
        • Erie Falls
        • Main Stream
        • Splash Zone
      • Mean Streak
      • Witches' Wheel
      • Tilt-A-Whirl
      • Snoopy Bounce
      • Wicked Twister
      • Antique Cars
    • Food of the Past >
      • Arctic Junction
      • Bayou Refreshments
      • Buckaroo's Burritos (2017)
      • Buckaroo’s Burrito's 2018-2019
      • Chick-fil-a (2007-2015)
      • Chuck Wagon
      • Cinnabon
      • CJ's Provisions
      • Coke Oasis
      • Corral
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      • Fountain Custard
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      • Frontier Inn
      • Gazebo
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      • Gristmill Wild Eats
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      • Midway Market
      • Mr. Potato
      • Pink's
      • River's Run Refreshments
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    • Stages of the Past >
      • Extreme Sports Statium >
        • All Wheels Extreme
      • Good Time Theatre
    • Dinosuar's Alive >
      • Dinostore

BGSU Firelands and Cedar Fair leading together

9/1/2014

0 Comments

 
Cedar Fair is a leader in the world of amusement parks and it is striving to create leaders in the community.

It is being done through a program launched a year ago: FUNdementals of Leadership, a partnership between Cedar Fair and Bowling Green State University Firelands.

Cedar Fair simply wants to be the entertainment of choice; the employer of choice and the investment of choice.

They need leaders to help achieve all three goals.

Bowling Green State University had the experts in its facility, such as industrial psychology and business writing, said dean William Balzer.

It was a natural fit.

“We are a college of the community," Balzer said. "We want to support our community in every way, including how do we help our business community.”

One of the biggest businesses in Sandusky's community that BGSU Firelands students can benefit is Cedar Point.

That included Thaddeus Rada, a BGSU Firelands student in the industrial/organizational psychology program who worked with Cedar Fair on the program to create a profile of employees who would excel in a customer service driven environment like Cedar Point, Balzer said.

“What an opportunity we have to have our students work for a billion dollar company,” Balzer said.

The program concept was green-lighted by Cedar Fair CEO Matt Ouimet.

A well-trained employee provides customer service that makes a difference and helps make a company successful.

“While we are famous for our roller coasters, the biggest impact on our guest experience comes from the interactions our guests have with our employees," Ouimet said. "The collective impact of these programs improves the guest experience as well as the employee experience.”

Ouimet once was asked what keeps him awake at night. He replied sincerely it was the number of people whose livelihood Cedar Fair was responsible for.

The program seems to be a step toward a good night's sleep.

Duff Milkie, corporate vice president general counsel for Cedar Fair and Balzer both sit on the board for Firelands Regional Medical Center. They began to recognize there is leadership opportunity between the school and the amusement park operator that had never been explored, such as matching the university expertise to Cedar Point and Cedar Fair while offering real world hands-on experience to BGSU students and faculty.

“We discovered we had something to offer each other,” said Craig Freeman, Cedar Fair vice president of administration.

They created the Cedar Fair and BGSU leadership program and Freeman put the idea into practice with the pilot program at Cedar Point.

Classes are half a day for five weeks at the Firelands campus. Some of the skills they are hoping to develop include problem solving, communication, working with multi-generational colleagues and coaching for performance.

Positive feedback from Cedar Point employees and from department heads has convinced the company to roll out the program in all 11 of its parks.

Training has already began for full-time managers and supervisors at Kings Island and Canada's Wonderland.

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  • Home
    • To the Point >
      • New for: >
        • New for: 2016
        • New for: 2017
        • New for:2018
        • New for: 2019
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      • Join Our Team
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      • Donate Pictures
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      • About the Authors
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      • Our Facebook
      • Site History
      • Who built Cedar Point's rides?
      • Roller Coaster History
      • Records
      • Photo Contest Rules
      • Resources
  • Rides
    • Roller Coasters >
      • Blue Streak
      • Corkscrew
      • Cedar Creek Mine Ride
      • Gemini
      • GateKeeper
      • Iron Dragon
      • Magnum XL-200
      • Maverick
      • Millennium Force
      • Pipe Scream
      • Raptor
      • Rougarou
      • Steel Vengeance
      • Top Thrill Dragster
      • Valravn
      • Woodstock Express
      • Wilderness Run
    • Thrill Rides >
      • Cedar Downs Racing Derby
      • MaXair
      • Power Tower
      • Professor Delbert's Frontier Fling
      • SlingShot
      • Skyhawk
      • Snake River Falls
      • Thunder Canyon
      • WindSeeker
    • Family Rides >
      • Cadillac Cars
      • Cedar Point and Lake Erie Railroad
      • Dodgem
      • Giant Wheel
      • Lake Erie Eagles
      • Matterhorn
      • Midway Carrousel
      • Monster
      • Ocean Motion
      • Scrambler
      • Sky Ride
      • Snake River Expedition
      • Super Himalaya
      • Tiki Twirl
      • Troika
      • Wave Swinger
    • Children's Areas >
      • Kiddy Kingdom >
        • 4X4's
        • Dune Buggies
        • Helicopters
        • Kiddy Kingdom Carousel
        • Motorcycles
        • Mustanges
        • Rock Spin and Turn
        • Police Cars
        • Roto Whip
        • Sky Fighters
        • Space Age
      • Planet Snoopy >
        • Flying Ace Balloon Race
        • Joe Cool's Dodgem School
        • Kite Eating Tree
        • Peanuts Road Rally
        • Snoopy's Deep Sea Divers
        • Snoopy's Express Railroad
        • Snoopy's Space Race
        • Woodstocks Whirlybirds
      • Camp Snoopy >
        • Balloon Race
        • Camp Bus
        • Charlie Brown's WInd Up
        • Linus' Beetle Bugs
        • Red Baron
        • Peanuts 500
        • Woodstock's Airmail
        • Wilderness Run
        • Woodstock Express
    • Water Parks >
      • Castaway Bay Indoor Waterpark >
        • Cargo Crossings
        • Castaway Bay Wave Pool
        • Creature Cove
        • Grotto Spa
        • Lookout Lagoon
        • Rendezvous Run
        • Toddler's Tide Pool
        • Tropical Tube Slides
      • Cedar Point Shores >
        • Breakwater Bay
        • Cedar Creek
        • Crosscurrent
        • Great Lakes Cove
        • Lake Erie Nor'eastern
        • Lakeslide Landing
        • Lemmy's Lagoon
        • Lilly Pad Walk
        • Perch Plunge
        • Point Plummet
        • Portside Plunge
        • Riptide Raceway
        • Runaway Rapids
        • SplasH20
        • Storm Surge
        • The Sandlot
        • Waterin' Hole
        • Wild Walleye
        • Mufflehead's Pool & Bar
  • Shows
    • BackBeat Patio Stage
    • Bluegrass Jamboree
    • Camp Snoopy Theatre
    • Celebration Showplace >
      • Vertical Impact
      • Peanuts Perfect Day
      • Peanuts Celebration at the Point
      • Luminosity 2012
    • Jack Aldrich Theatre >
      • Beach Blanket Beagle
      • Lights Camera Action
      • Bandstand USA
    • Red Garter Saloon >
      • Totally Live- This Country Rocks
    • Lusty Lil's Palace Theatre >
      • Lusty Lil's French Revue
      • Lusty Lil’s Wild West Revue
      • Lusty Lill's Revue
    • Planet Snoopy Gazebo
  • Shops
    • Airbrushed Apparel
    • Beagle Bay Outfiters
    • Candy Shoppe
    • Caricatures & Portraits
    • Cedar Creeek Trading Company
    • China Shop
    • CP Shop
    • Emporium
    • Erie County Custom Jewelers
    • Fort Sandusky Mining Company
    • Frontier Studio
    • GateKeeper Gifts
    • Gateway Gifts
    • General Store
    • Glass Blowing Experience
    • Henna & Tattoos
    • Hitchin' Post
    • Joe Cool's Cornor Store
    • Kaman's Art Shoppes
    • Millennium Force Exit Cart
    • Olde Time Photo
    • Pagoda Gift Shop
    • Paul's Wood Shop
    • Photo Memories
    • Point Plaza
    • Rental Center
    • Rose's Candle Shop
    • Sign Maker
    • Snoopy Boutique
    • Speed Freaks
    • Speed Zone
    • Sweet Spot
    • The Button Shop
    • Thunder Canyon Dry Goods
    • Valravn Gifts
  • POI
    • Addington Grist Mill
    • Celebration Plaza
    • Forbidden Frontier on Adventure Island >
      • HighGround
    • Frontier Trail >
      • Frontier Jail
      • Pony Rides
      • Stocks
      • The Barnyard
    • Twin Arrow Acres
  • Foods
    • Auntie Anne's
    • BackBeatQue
    • Chick-fil-A
    • Chickie's & Pete's
    • Cinnabon / Auntie Ann's
    • Coasters Drive-In
    • Coca-Cola Fountain & Floats
    • Coca-Cola Freestyle Cafe
    • Coca-Cola Marketplace
    • Coca-Cola Refrsh Station
    • CP Juice Company
    • Custard Creamery
    • Dive In
    • Dragon's Inn
    • French Quarter Confections
    • Happy Friar
    • Hot Potato
    • Hugo's Italian Kitchen
    • Johnny Rockets
    • Lakeside Express
    • Last Chance Saloon
    • Mac Shack
    • Melt Bar & Grilled
    • Miss Keat’s Smokehouse
    • Number 3 Engine Company
    • Panda Express
    • Pretzel Fillers
    • Provisions
    • Round Up
    • Senor Vargas Walking Tacos
    • Sidewinder Sue’s
    • Sky Ride Refreshments
    • Starbucks
    • Stockade Refreshments
    • Subway
    • The Corral
    • The Roost
    • Tofts Ice Cream Parlor
    • Toot Sweets
    • Trail Tavern
    • Wagon Wheel Pizza
    • Yogurt Plus
    • Wild Turnip
    • Wagons
  • Games
    • 3 Point Challenge
    • Main Midway Games Area
    • Guessing Game
    • Main Arcade
    • Jitney Arcade
    • Ladder Climb
    • Plinko
  • Resorts
    • Castaway Bay
    • Lighthouse Point >
      • Lighthouse Point Store
      • Cabins and Cottages
      • RV's
      • Lighthouse
      • Lighthouse Point Pool
      • Lighthouse Point History
  • Point of the Past
    • Park History
    • Rides of the Past >
      • Jumbo Jet
      • Frontier Lift
      • Avalanche Run
      • Mill Race
      • Kid Arthur's Court
      • Chaos
      • Demon Drop
      • Paddlewheel Excurcions
      • WildCat
      • Disaster Transport
      • Space Sprial
      • Gemini's Children's Area >
        • Bumper Boats
        • Frog Hopper
        • Jr. Gemini
        • Rock Spin and Turn 1979-2013
        • Space Age 1979-2013
      • Lolli Swing
      • Old Timers
      • Hot Rods
      • Mantis
      • Turnpike Cars
      • Sir Rub a Dub's Tub
      • Challenge Park >
        • Challenge Golf
        • Challenge Racing
        • Rip Cord
        • Sky Scrapper
      • Shoot The Rapids
      • Soak City >
        • Adventure Cove
        • Breakers Bay Wave Pool
        • Erie Falls
        • Main Stream
        • Splash Zone
      • Mean Streak
      • Witches' Wheel
      • Tilt-A-Whirl
      • Snoopy Bounce
      • Wicked Twister
      • Antique Cars
    • Food of the Past >
      • Arctic Junction
      • Bayou Refreshments
      • Buckaroo's Burritos (2017)
      • Buckaroo’s Burrito's 2018-2019
      • Chick-fil-a (2007-2015)
      • Chuck Wagon
      • Cinnabon
      • CJ's Provisions
      • Coke Oasis
      • Corral
      • Famous Dave's BBQ Shack
      • Fountain Custard
      • Frontier Foldovers
      • Frontier Inn
      • Gazebo
      • Grandstand Refreshments
      • Gristmill Refreshments
      • Gristmill Wild Eats
      • Joe Cool Cafe
      • Los Gatos Cafe
      • Midway Market
      • Mr. Potato
      • Pink's
      • River's Run Refreshments
      • Sweets N Treats
    • Stores of the Past >
      • Attitudes
      • Dinostore
      • Fort Sandusky Leather Shop
      • Glass Blowing Shop and Theater
      • Hat Rack
      • Park Plaza
    • Stages of the Past >
      • Extreme Sports Statium >
        • All Wheels Extreme
      • Good Time Theatre
    • Dinosuar's Alive >
      • Dinostore